Frequently Asked Questions
Maintenance and Repair
Can we buy direct from you?
Yes you can buy direct from this website, by fax on 0141 773 5455, email: Contact Us, or call us on 0141 773 5468.
Can we see the tents erected?
Only in picture format, please see the respective product page.
Where can I find product information?
All information on tents, flysheets, dining shelters and tent componentsis available on the respective product pages.
Tent dimensions can be seen on the Floorplan (in product images) and on the Data Sheet tab (below the product images).
How can I pay for my goods if I choose not to order through the website?
Either by credit card (goods will be despatched as soon as payment is confirmed). Alternatively, payment can be made via cheque made payable to Black's of Greenock (goods will be despatched once the cheque has cleared).
Is it safe to give credit card details?
This website uses Sagepay, one of the most secure payment gateways. If you would like to pay over the phone, please call 0141 773 5468.
Do we get a discount as a scout group?
Prices listed on the website are already highly competitive and even include VAT. If you are looking to buy multiple tents, please email or call us and we will be happy to discuss your requirements.
What guarantee comes with Blacks of Greenock products?
All of our products are designed and manufactured to exacting standards and are guaranteed for the end purpose intended. As part of our ongoing commitment we guarantee for the lifetime of the product, that should it fail during normal usage as a result of a material or manufacturing fault, excluding fair wear and tear, then the product will be repaired or replaced at our expense and discretion. It does not cover poles, malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.
What does the Lifetime Guarantee Cover?
Our guarantee covers manufacturing problems within the tent, flysheet or dining shelter, but does not cover poles, wear and tear or accidental damage.
Who are AMG Group?
Blacks of Greenock are a proud part of AMG Group brand portfolio, based in Port Glasgow. The AMG Group family of brands includes Vango, Force Ten, Lichfield, Wayfayrer, Trangia, Fuel4, Asolo and Rossignol.
It is easy enough to pitch and will the Scouts/Guides/Youths be able to do it?
Each tent is provided with full pitching instructions and has been pitched by Scouts and Guides alike for years.
Maintenance and Repair
Why do I need to Pre-Weather Canvas Tents
Canvas is a natural fabric, and as such with the right care will last for years. Being natural it needs a little bit of nature to assist in its "curing", so that the fibres swell and seal. During this period the canvas will change colour as it absorbs then dissipates the moisture.
When canvas tents are manufactured the sewing process forces thread (cotton) through two or more layers of canvas and leaves holes through the canvas where water can enter early in the life of a tent. THIS IS NOT A PROBLEM OR A FAULT. The thread used in the sewing process is designed to swell after being soaked with rain and then dried by the sun. When the process is complete, the thread entirely fills the space eliminating water entry.
How to Pre-Weather a Tent
It is worth the effort to erect the tent in the garden ahead of substantial rain to weather it prior to going camping to ensure a dry comfortable trip.
- Part One: Rain
Canvas tents need to be soaked through with constant 'rain' (watering with a hose is sufficient) for 2/3 hours. This is essential to the conditioning process of the canvas and seams.
- Part Two: Sun
Drying out in the sun. This important step swells the cotton thread and shrinks the canvas around it forming a watertight seal. This watertight seal will last the life of the tent.
I have an old tent, can it be repaired and can accessories be bought?
Yes, in our factory in Glasgow, we repair all mess tents, patrol tents, Force Ten tents and bell tents. We also supply all accessories (please see Tent Components) for completing your tenting equipment. For a repair quote, please Contact Us with as much detail as possible, and we will get back to you with a price and time for the repairs. We can also arrange pick up, with our national network of carriers. Please download the Repair Form and send to us.
Looking after your canvas or polycotton tent.
All cotton canvas and polycotton fabrics should be weathered prior to first use. Your tent, flysheet, dining shelter or canopy should be soaked with heavy rain (or hose pipe), and left to dry. Pay particular attention to seams and stitching. This will allow the fibres in the weave of the fabric and the threads, to swell and as the fabric dries the fibres contract to a tighter, weatherproof weave.
After a few months or years (very dependent on use and exposure to wind & sun), the fabric should be treated with a waterproofer, and / or a waterproofer / UV combination, such as products from Nikwax, Grangers or Stormcare. You need to keep the canvas as supple and moist as possible to keep its natural breathability and waterproofing properties, for as long as possible.
If your tent is suffering from an overdose of mud, mould or mildew
Sometimes all the cleaning and proofing is not enough and your tent really needs a "total" clean and re-proof. There are a few companies who will carry this out for you, most of which are situated on the coast and in the south of England. They will steam clean your tent and re-proof it. Give them a call, they can add years to the longevity of your investment.