Frequently Asked Question's

Can we buy direct from you?
Yes you can, by visiting our website and order online.

Can we see the tents erected?
Only in picture format, again on our website or brochure.

I have an old tent, can it be repaired and can accessories be bought?
Yes, we do repair tents and can supply all accessories for completing your tenting equipment - email or call us for a quote on repairs. For spares, check out our website.

Do you have a catalogue?
You can download our catalogue in pdf form or contact us for a brochure.

Where can I find out product information?
Click on a particular product and it will give you all the info you need.

What guarantee comes with Blacks of Greenock products?
All our products are designed and manufactured to exacting standards and are guaranteed for the end purpose intended. As part of our ongoing commitment we guarantee for the lifetime of the product, that should it fail during normal usage as a result of a component, material or manufacturing fault, excluding fair wear and tear* , then the product will be repaired or replaced at our expense and discretion.

Can we buy direct from you?
Yes you can, from this website, by faxing on 0141 773 5455, by email@ info@blacksofgreenock.co.uk, or by calling us on 0141 773 5470

How can I pay for my goods if I choose not to order through the website?
Either by credit card (goods will be despatched as soon as payment is confirmed). Or alternatively, by sending in a cheque made payable to Black's of Greenock (goods will be despatched once the cheque has cleared).

Is it safe to give credit card details?
We use Sagepay, one of the most secure payment gateways, on our site. However, if you feel happier to call us on 0141 773 5470, we can take the details

Do we get a discount as a scout group?
Prices listed on the website are already highly competitive and even include VAT. If you are looking for a few tents, please email or call us and we will be happy to discuss your requirements.

Do Blacks of Greenock sell other items on the site? (toilets tents, sleeping bags, bell tents)
Not presently - what are you looking for?

How do I know if goods are in stock?
Nearly all our items are in stock, ready for dispatch and can be with you in a few days! If you place your order online, we can email/call you and inform you of the expected delivery date. You can ring direct on 0141 773 5470 and enquire stock situation.

It is easy enough to pitch and will the Scouts/Guides/Youths be able to do it?
Each tent is provided with full pitching instructions and has been pitched by Scouts and Guides alike for years.

What does the Lifetime Guarantee Cover?
Our guarantee covers manufacturing problems within the tent but does not cover wear and tear or accidental damage.

Who are AMG Group?
Blacks of Greenock are a proud part of the brand portfolio of AMG Group, based in Port Glasgow and boast brands such as FORCE 10 BY VANGO, VANGO, PHOENIX, LICHFIELD, TEVA and ROSSIGNOL

Care of your Products

THE IMPORTANCE OF PRE-WEATHERING CANVAS TENTS

Canvas is a natural fabric, and as such with the right care and TLC, will last for years. Being natural it needs a little bit of nature to assist in it's "curing", so that the fibres swell and seal. During this period the canvas will change colour as it absorbs then dissipates the moisture.

When canvas tents are manufactured the sewing process forces thread (cotton) through two or more layers of canvas and leaves holes through the canvas where water can enter early in the tent's life. THIS IS NOT A PROBLEM OR A FAULT. The thread used in the sewing process is designed to swell after being soaked with rain and then dried by the sun. When the process is complete, the thread entirely fills the space eliminating water entry.

IT IS IMPORTANT TO REMEMBER THAT THERE ARE TWO PARTS TO THE PRE-WEATHERING PROCESS:

PART ONE

Canvas tents need to be soaked through with constant 'rain' (watering with a hose is sufficient). 2/3 hours is essential to the conditioning process of canvas and seams.

PART TWO

Drying out in the sun. This important step swells the cotton thread and shrinks the canvas around it forming a watertight seal. This watertight seal will last the life of the tent.

It is worth the effort to erect the tent in the garden ahead of substantial rain to weather it prior to going camping to ensure a dry comfortable trip